Technology Improves Business Processes

Relying on more than 30 years of business and technology experience, ConversantBT a full compliment of services.   What makes these services exceptional is our approach to each project.   First, our technology solutions are always based on a client-approved business case.  Then we apply a proven process to ensure consistent and repeatable results across all projects.  ConversantBT employs a diverse staff of business and technical resources to ensure timely and cost-effective projects.

  • Business Technology Architects

    The purpose of Business Technology Architecture is to substantially improve business operations, which significantly reduces costs and dramatically improves profitability. A company's business operations is a composition of related processes (a.k.a., procedures), which in turn, constitutes a group of related tasks. Most manually repeatable tasks can and should be automated, which would result in a significant return-on-investment.

    All companies face the challenge of "change", which causes two major dilemmas:
    1. Change in business process is needed because something in the business model changes. An example of which are:
      • Significant production growth or shrinkage
      • External requirements - for example, a governance, customer, or vendor mandates that all business transactions must be performed electronically
      • Production has to adapt to a different time and delivery schedule - for example, Just-in-Time (JIT) is a production strategy that strives to improve a business' return on investment by reducing in-process inventory and associated carrying costs.
    2. Changes in business processes has a direct effect on the usefulness of automation that supports the tasks in the processes. In fact, in many cases business processes cannot be changed without first making upgrades to the technology that support them.

    The Business Technology Architecture practice involves rendering services to help a company manage their business "change"; the service involves:
    • Methodical analysis of a company's business processes and business practices
    • Analysis and assessment of a company's current technologies as they apply to the business processes and practices
    • Factoring in a company's future plans and direction
    • Delivery of a plan that melds a suitable blend of technology (software and hardware) with a company's total integrated business processes
    • Education of staff to maximize the proficient use of new/adjusted processes and technnologies

  • Business Process Development or Tuneup

    At ConversantBT, we understand that smooth day-to-day operations is the product of sound business processes augmented with a compliment of technology. A business process is a set of activities that will accomplish a specific organizational goal. We use a systematic approach to improving those processes.

    Knowledge workers in today's workforce are individuals who are valued for their ability to act and communicate with knowledge within a specific subject area. They will often advance the overall understanding of that subject through focused analysis, design and/or development. They use research skills to define problems and to identify alternatives. Fueled by their expertise and insight, they work to solve those problems, in an effort to influence company decisions, priorities and strategies. The rise of knowledge work is increasing the importance of having a strategy to address process improvement for untamed manual processes in paper intensive environments.
  • Database | Spreadsheet | Data Integration

    You have been given a data manipulation task. Which software application is best suited to most efficiently achieve the task? The software technology industry provides many thousands of applications from which to choose. Because change is inevidable, it is important to use the right tool for the task. For example, spreadsheets are easy to use but they lack the sophistication needed to be an office accounting system that is complete with order entry, accounts receivable, accounts payable, etc. If you start a new business and use a spreadsheet to track your orders then decide you need to integrate other functionality, the work and integrity of the system gets messy very quick.

    There are several key questions that need to be answered when you consider the automation of task and which application(s) to use. Such as:
    • Sharing - How easy is it to share information with others in the company?
    • Security - Is it important to secure the information from unwanted viewers or from unwanted editing of the data or from unwanted desctruction?
    • Validation - Is it important to validate/verify the data before it is saved? For example, if a hospital diagnostic code for a female disorder can be given to a male patient and the only validation check is the data entry clerk's eye, then the validation of this data is poor. The application should catch the error and not allow it. Poor validation leads to poor data integrity.
    • Compliance - Does the output from the application need to be in a specific form or format? A growing trend with government agencies and other large vendors is that business transaction needs to be electronic.
    • Backup/recovery - Can you afford to lose the data? If not, is the data included in a nightly backup that is automated? Automated means the backup system does not require human interaction; not even the need to insert a backup medium.
    At ConversantBT, we have the experience and broad knowledge to help your company manage its growth and changes needed to your company's information management and operations system.

    Database

    For over 17 years, ConversantBT has been helping companies of all sizes?from small businesses to the largest global corporations?swiftly design, develop, and deploy custom-fit database applications that solve real business problems. Whether it?s a desktop or Web app, integration or modernization, or something completely new, our knowledge of database design and agile development best practices will save you time and money, and spare you the headache of building in-house.

    Spreadsheet

    Knowledge workers in today's workforce are individuals who are valued for their ability to act and communicate with knowledge within a specific subject area. They will often advance the overall understanding of that subject through focused analysis, design and/or development. They use research skills to define problems and to identify alternatives. Fueled by their expertise and insight, they work to solve those problems, in an effort to influence company decisions, priorities and strategies.

    Data Integration

    Knowledge workers in today's workforce are individuals who are valued for their ability to act and communicate with knowledge within a specific subject area. They will often advance the overall understanding of that subject through focused analysis, design and/or development. They use research skills to define problems and to identify alternatives. Fueled by their expertise and insight, they work to solve those problems, in an effort to influence company decisions, priorities and strategies.
  • Software Assessment and Advisement

    From 1993, ConversantBT has assisted small to large companies -in a variety of business disciplines - with their selection of business and technology software. We can save you a substantial amount of time and minimize your exposure to choose unwisely. We know how to quickly and thoroughly assess the client's requirements to properly align their business needs with the best-of-breed technology. For example:.
    1. You need to invest in a computer application for a department? For example:
      • Accounting - Need an accounting package for your small or medium sized business?  Should the package include bill-of-materials, payroll, warehousing, support for multiple remote office/warehouses, etc.
      • Sales - Need a sales management system?  Should the system be more than a CRM (customer relations management) system and track the value of the sale?  Should the system be flexible enough to adapt to your sales tracking methodology?
      • Communications - Need an intra-office (within same structure) or inter-office (between multiple remote offices) communication system to share verbal and written communications? Should the communication system support the integration of smart mobile phones?
    2. Your staff has a task that needs to be automated. For example:
      • Marketing - Need a marketing tracking system? Should the system provide data gathering via online and paper forms? Should data extracted from data gathering be automatically stored in a database and provide flexible reporting and data manipulation.
      • Management Reports - Need a management report generator? Should the report generator be able to manipulate sales/manufacturing/warehousing data to provide a variety of trend analysis and what-if management reports?
    As an added value, ConversantBT provides orientation and training in the use of any software and use of hardware. We can assess training need, develop training curriculum, and deliver training.
  • Help Desk

    Many small sized business lack adequate business and technology support. ConversantBT can be your virtual business partner. Contact us so we can discuss your needs. We will provide you an affordable support package that could include:

    • Hardware support on computers & network and all related peripheral equipment (e.g. printers, routers, scanners, etc.)
    • Software support related to installation, configuration, and use
    • Data backup and recovery
    • Business technology requirements that answers the questions such as: "I have this problem/challenge what options are available?". The answer could be a procedural solution, a technical solution, or a blend of both.

    There is a lot of flexibility in defining a Help Desk plan; it will be tailored for your specific needs.



Contact us, info@conversantbt.com, for a free assessment of your business and technology needs.

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