Computers are like any other system (e.g. cars, copiers, a/c units, etc). When new they function without problem. As time passes the computer system is exposed to degrading changes: - software is added (willingly and unwillingly) and kids "of all ages" are unleashed on them to experiment. Sooner or later the computer starts demonstrating ailing symptoms:

• Slow performance
• Erratic behavior
• Compromised Email

Companies run advertisements that purport to "tune-up" your computer so it is "like new". "Buy this software, let it find and fix all of your computer's problems." While tune-up software works on computers with modest problems, there are many instances where the sensible solution is to wipe out the contents of your computer and re-install the software and get a fresh start - truly like new.

At ConversantBT, we have our processes down to a science. Without loosing your data, we will wipe out your computer and re-install everything. This option often costs less and takes less time than having "Geek" technicians analyze, assess, and "run tune-up software".

Our business analyst know how to assess your needs and provide viable solutions, whether your needs are for:

• Spreadsheet work - MS Excel
• Database development and management - MS Access, MS SQL, MySQL
• Customer Relationship Management (CRM) - such as ACT, Goldmine, Outlook, etc.
• Presentation slides or show - MS Powerpoint and Publisher
• Project Management - MS Project & Visio

One of the challenges of working from home is the lack of a support - business and technical. ConversantBT can be your virtual business partner. Contact us so we can discuss your needs. We will provide you an affordable support package that could include:

• Hardware support on computers & network and all related peripheral equipment (e.g. printers, routers, scanners, etc.)
• Software support related to installation, configuration, and use
• Data backup and recovery
• Business technology requirements that answers the questions such as: "I have this problem/challenge what options are available?". The answer could be a procedural solution, a technical solution, or a blend of both.

There is a lot of flexibility in defining a Help Desk plan; it will be tailored for your specific needs.